For patients
If you get care at a Steward facility, there is no need to make changes to your medical care. Your appointments, screenings, treatments, and therapies should continue to occur as usual. If there are any changes, your provider should be in touch directly with you to make any adjustments to your appointments. If you have any questions about your care, please contact your provider.
Emergency/urgent care
If you are experiencing a health care emergency, dial 911.
The Emergency Departments (EDs) at Steward hospitals are open and functioning. Patients who receive care at Steward hospitals and from Steward-associated providers may continue to go to their usual Steward EDs if they need the care that an ED offers.
EDs across the state continue to be very busy, and long waits are common. Patients experiencing illness or injuries that do not require the level of care provided in the ED, should consider going to an urgent care center.
Prescriptions
Prescriptions come from physicians or other health care providers. You should be able to continue any prescriptions by contacting your provider’s office and getting your medications through your usual pharmacy.
Medical records
If you are in need of your hospital medical records, you will still be able to access them from your online portal and from all Steward hospital locations. Your physicians will be able to provide you with your physician records. Please contact your provider directly for your records.
Transportation
Transportation services may be available to help you get to medical appointments in Massachusetts. Visit health care transportation to learn more about non-emergency transportation for MassHealth members, long-distance medical shuttles, and other transportation services.
Additional resources
Commonwealth’s Steward Health Care Call Center
If you have questions that are not addressed on this webpage, you can call the Commonwealth’s dedicated Steward Health Care call center at (617) 468-2189, or toll-free at (833) 305-2070. The call center is available Monday through Friday from 8 a.m.–6 p.m. E.T. (excluding Massachusetts holidays).See AlsoSpartanburg Regional Healthcare System hiring Physician - Immediate Care Center - Pelham in Spartanburg, SC | LinkedInCalifornia moves faster to transform mental health system for all, with urgent focus on most seriously ill & homeless | Governor of CaliforniaMainStreet Family Care hiring Full-Time Family Nurse Practitioner - Pelham, Alabama in Pelham, AL | LinkedInMassHealth
MassHealth provides health benefits and help paying for them to qualifying children, families, seniors, and people with disabilities living in Massachusetts.The MassHealth Customer Service Center may be reached at (800) 841-2900. Customer service representatives are available Monday through Friday from 8 a.m. to 5 p.m.- Health Care for All
The Health Care For All HelpLine is a free multi-lingual statewide resource to helpenroll Massachusetts residents into health insurance coverage.If you have health insurance questions, issues with state insurance programs, or need a referral, call(800) 272-4232or fill out a form online. - MassachusettsSenior Care Association
The Massachusetts Senior Care Association provides information and referral services toolder adults and people with disabilities. Call800-CARE-FORor learn about care options onmaseniorcare.org.
View answers to frequently asked questions
For employees
The Commonwealth is working closely with Steward Heath Care, employee unions, and other health care providers to protect jobs andkeep employees in place. Steward providers and staff are essential to maintaining the quality and safety of care at all Steward hospitals.
All employees will continue to be paid for every hour worked, in accordance with bankruptcy law. Employees should speak with their supervisor regarding any questions or concerns they have.
About the Chapter 11 process
Steward has filed for Chapter 11protection in the state of Texas, where the parent company is headquartered. Chapter 11 provides a proven, orderly process for companies facing financial challenges – including hospitals – to address liabilities while continuing to operate and serve their various stakeholders (e.g. employees, patients, communities).
Commonwealth representatives will be in Court to advocate for our local interests. We have been closely monitoring the situation at Steward hospitals for months with the goal of preserving patient safety, protecting jobs, and ensuring access to health care across Massachusetts.
How to file a complaint
Do you have concerns about care provided at a Steward hospital? File a complaint with the Department of Public Health.
File a complaint regarding a hospital
Steward-owned facilities
| Hospital | Address | Phone number |
|---|---|---|
| Carney Hospital | 2100 Dorchester Ave. Dorchester, MA 02124 | (617) 296-4000 |
| Good Samaritan Medical Center | 235 North Pearl St. Brockton, MA 02301 | (508) 427-3000 |
| Holy Family Hospital - Haverhill | 140 Lincoln Ave. Haverhill, MA 01830 | (978) 374-2000 |
| Holy Family Hospital - Methuen | 70 East St. Methuen, MA 01844 | (978) 687-0151 |
| Morton Hospital | 88 Washington St. Taunton, MA 02780 | (508) 828-7000 |
| Nashoba Valley Medical Center | 200 Groton Road Ayer, MA 01432 | (978) 784-9000 |
| Norwood Hospital (Temporarily closed due toconstruction) | 800 Washington St. Norwood, MA 02062 | (781) 769-4000 |
| Saint Anne’s Hospital | 795 Middle St. Fall River, MA 02721 | (508) 674-5600 |
| St. Elizabeth’s Medical Center | 736 Cambridge St. Brighton, MA 02135 | (617) 789-3000 |
Phone
Local Call Commonwealth’s Steward Health Care Call Center, Local at (617) 468-2189
Toll-free Call Commonwealth’s Steward Health Care Call Center, Toll-free at (833) 305-2070
Monday through Friday from 8 a.m.–6 p.m. E.T. (excluding Massachusetts holidays)
