The map below depicts the most recent cities in the United States where Comcast Xfinity users have reported problems and outages. If you are experiencing problems with Comcast Xfinity, please submit a report below.
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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Comcast Xfinity users affected:
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Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. These offerings are usually available in triple play packages. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Chicago, IL | 563 |
| Houston, TX | 375 |
| Philadelphia, PA | 245 |
| Washington, D.C., DC | 241 |
| Seattle, WA | 239 |
| Atlanta, GA | 211 |
| Denver, CO | 207 |
| San Francisco, CA | 150 |
| Miami, FL | 142 |
| Indianapolis, IN | 141 |
| Sacramento, CA | 141 |
| Orlando, FL | 136 |
| Boston, MA | 125 |
| Detroit, MI | 118 |
| Portland, OR | 114 |
| Minneapolis, MN | 110 |
| Brooklyn, NY | 97 |
| Salt Lake City, UT | 90 |
| Oakland, CA | 90 |
| Jacksonville, FL | 88 |
| Pittsburgh, PA | 67 |
| Tampa, FL | 64 |
| New York City, NY | 59 |
| San Jose, CA | 59 |
| Tacoma, WA | 47 |
| Reno, NV | 45 |
| Fort Myers, FL | 40 |
| Saint Paul, MN | 39 |
| Albuquerque, NM | 38 |
| Knoxville, TN | 36 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Comcast Xfinity Issues Reports
Latest outage, problems and issue reports in social media:
Michelle 😚 (@tysmom0719) reported @Xfinity I was just in a local store and the employee was AMAZING. He was funny, courteous and very knowledgeable but I hate that I cant contact the store to let them know how special he is. Hate that you have to call an 800 number and get lost in the stupid automated maze.
- Peggy Newquist (@peggyn0713) reported
@BigTenNetwork Comcast issues
- Catherine Roberts (@cadyanne) reported
@Xfinity What is the ETA on service being restored to SW Florida (***** Gorda, Port Charlotte etc)? We haven't heard anything, and power has almost completely been restored. Small businesses are hurting without phones or the ability to run credit cards.
- Mark Herring (@RealMarkHerring) reported
@Xfinity your Xfinity app hasn't worked in days. I've had two long calls that were escalated but not resolved. Please fix your app.
- Dana M (@taxlawya) reported
@Xfinity your customer service sucks lost hurricane. FPL had restoration estimates. Why can’t you? I’m paying for service I don’t have and you won’t even talk to me to tell me when it will be restored. #HurricaneIan #xfinitysucks
- Oddnon 🐴🧙♂️ (@oddnontheone) reported
Alright, because Comcast is a **** company, I have a tech coming out on Monday, so unfortunately, no stream until Monday!
- 😈 (@Luckylibraa925) reported
like why would Xfinity cut me off. I was only 4 days late. They want their money on time. **** y’all.
- Mark Van Patten (@goinglikesixty) reported
GD @xfinity fix access for #PortCharlotte#HurricaneIanSTILL have yet to see a truck. Even you "hotspots" are kaput.#comcast
- SHEA MUNDINE II (@SheaFresh9) reported
Who got Comcast/Xfinity account I can use just for PAC-12 Network? #GoDucks
- 🏀DFBR: 14,335-5,431-532 (@KingFitch_H19) reported
@AznFresh09_ @Xfinity Time Warner is like spectrum or something else now. I couldnt tell you which service is better. I have been with @Xfinity all my nearly 9 years living in California since..
- HLRobinson (@HLadRob) reported
Can't even get the chat bot to connect me to a real person. I signed up for text updates but haven't gotten one. My DiL in Texas got an alert from her former neighborhood app that Tues is the projection. She hasn't lived here in a year. Any help here is appreciated. @Xfinity
- Lyle Long (@LyleLongGTR) reported
@TvEvoca Thanks. Moving on. I should not have to jump through all of this. I signed up specifically to watch Altitude & Sports. The video quality is poor. My Comcast, YouTube TV, Apple TV, Peaco*ck & Antenna directly all look better on a high end 4K Sony TV.
- Arturo Martinez (@itartmarti) reported
@MosherHartley Hoping that RSS Racing MERGES with 38 and 98, together and SHR xfinity shuts down
- Justin Boyd (@itsboyd2) reported
@ComcastFL @XfinitySupport Supposedly Comcast's Xfinity support team is only working in the Sarasota and Venice areas (which barely got hit by Ian) because they "don't care about ***** poor people" and Fiber clients are more important? Is this true? #Comcastdown #Comcastsucksass
- Rick (@Rick61941420) reported
Xfinity, why can’t I talk to a real person? Our area has intermittent service and it is almost impossible to talk with a local person. When I do talk to someone, their accent is so overwhelming, I cannot understand what they are saying.
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